What We Do

A Life Lived Best at Home.

What does a systems integrator do? Well, your home is about comfort and security and that’s exactly what we help to create. We create fully integrated electronics systems, personal home experiences that deliver the life you've dreamed of for yourself and your family.

Posted by La Scala Media on Saturday, March 4, 2017

We are a full-service residential and commercial custom electronics design and integration company. Our smart home technology solutions make your home safe, and are elegant, fun and easy to use. Businesses experience increased productivity, enhanced environments for employees and customers, and with easy control. Our highly experienced team have been recognized by their peers for making their number one priority providing the best products and services to our clients.

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Why choose La Scala?

"What makes La Scala different?"

We listen

We listen

We may give you lots of ideas, provide information on what other clients like in terms of options and features, but we feel that listening to you tell us about your lifestyle and your ideas will give us what we need most to design a system for you that will perform in a way that will benefit you and your family the most.
We care

We care

From the first time you meet with our team members, we believe you’ll see that everyone here is interested in you, rather than the other way around. La Scala hires on attitude first, aptitude second.
We provide after sales service

We provide after sales service

Customers want to believe that this is a given. Unfortunately, it is not so in this industry. The La Scala team are always interested in your needs, now, and for the long term. La Scala has the only full time in-house Service Department in the region, and their primary task is to service our many customers, and others after that. Whether one needs to add, change, repair, or upgrade, we’re here for you.

Solutions

Interface

Interface

What is an interface? The means in which you control your control system – typically through visual and tactile cues....

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Control & Automation Systems – “Smart” Technology

Control & Automation Systems – “Smart” Technology

What is a “smart” system? How would you like to be able to ‘control’ your lighting,motorized shades, security, surveillance, sound,...

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Lighting Control

Lighting Control

With almost thirty years of experience designing, installing, and programming lighting control systems, La Scala offers a wealth of knowledge...

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Motorized Window Treatments (Shading)

Motorized Window Treatments (Shading)

Whether for privacy, keeping sunlight out, or for some insulation; whether from cold or heat, shades are an important facet...

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Climate Control

Climate Control

Smart climate control makes it easy for you to set the perfect temperature of your home regardless of the season...

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Multi-room Music

Multi-room Music

Audio Distribution systems can provide you with music wherever you happen to be inside or outside your home. The days...

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Surveillance

Surveillance

With high-definition surveillance cameras in and around your home, you can monitor activities real-time whether you’re in the house or...

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Security

Security

La Scala can put your mind at ease by integrating security systems with intuitive touch screen controls, including floor plans...

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Data Networking

Data Networking

The accurate transmission of digital data over a network, be it for access to the Internet, video or audio, computers,...

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Access Control

Access Control

The ability to provide entry access to a guest or service person is a popular feature, giving you the ability...

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Home Theatre

Home Theatre

Experience a masterful theatre experience in the comfort of your own home. At La Scala, we work with you and...

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Energy Consumption Monitoring

Energy Consumption Monitoring

With the costs of utilities rising, more and more clients want to have the ability to manage and monitor their...

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Custom Work

Custom Work

Over the years, we’ve responded to some challenging requests, resulting in a portfolio of work that is extremely diverse. From...

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Awards

Our Process

The La Scala Difference:

  • We provide a detailed consultation process and proposal for the best results possible
  • We provide engineering documentation for every phase of your project so there are no mistakes
  • A dedicated project manager works with your Contractor from start to finish
  • We have full time service technicians for ongoing support

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Step 1: System Design

 

After a brief phone consultation with you to get some basic details of your building plans, we will ask for a copy of your blueprints in a digital format. We will use the plans and information gleaned from our discussion to make up a first draft proposal for further discussion at a sit down meeting. This process will save you time. We will then then ask to meet with you to show you examples of our work, what other clients have done, and listen to what you have to say, with a goal of refining the proposal to fit your personal needs and budget further. We understand that everyone’s time is valuable, but if you invest some time discussing your needs all round, you will get the best results possible.

Unlike many companies out there who provide you with a parts list; which tells you little to nothing, or at best provide a vague or unspecified list of functions, we will provide full documentation that shows you exactly what your system will do for you. You’ll understand what we are proposing, how it will work, and what it will cost, with an attention to detail that few can or will provide. Based on your input, we will make any adjustments needed to tailor the quote to your preferences, and ultimate approval.

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Step 2: Engineering

After the consultation process is complete and a finished scope of work is agreed to, our engineer and designer will begin producing the technical documentation needed for the three phases of your project : prewiring, trim-out, and final installation, generating the information we will use to produce your project. Our engineer will remain engaged throughout your project, working with our project manager to ensure a successful installation.

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Setp 3: Implementation

During all phases of your project, one of our Project Managers will be directly involved, making sure that all details are taken care of, from acceptance to final completion. Your project manager will be coordinating with the General Contractor, communicating scheduling, documenting any changes to the project as they develop, and providing professional guidance on any questions you may have as your project progresses. Once your system installation is complete, the P.M. will submit all documentation back to our engineer, who will update your documentation to “as built“ so we will have the information needed for ongoing service of your system going forward. We provide a copy of this information to you as well.

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Step 4: Service and Support

Once your project is complete, our in-house service department will take over any needs that you may have. Service is truly a key to your long term satisfaction. By having specialized technicians dedicated to dealing with service issues, your needs are dealt with properly and in a timely manner. We make it a priority. We feel that this service sets us apart from others in our field. In fact, we know it does.

How we accomplish our goals

Quality Assurance

All of our services are offered in-house; we do not contract out our work. This is a commitment, not only to our clients, but our team, as we understand that if we are to achieve consistent results, we need an engaged, knowledgeable, and well-trained team.

We understand that constant vigilance is essential for us to achieve consistent, high-level, results. For this reason, we are strongly governed by process, the fruit of experience. Since we are virtually the last trade to be in your home prior to your residing there, our aim is to complete our tasks in the shortest time possible, to get you enjoying your home as soon as possible. For this reason, our processes include the complete racking, programming and commissioning of your system before it is delivered to your home. This ensures that we are ready to complete your system promptly.

We are so certain of our processes that we offer a lifetime warranty on our workmanship – unprecedented in our industry. This is our way of honouring our commitment to you.

Training

Inward facing: We are fully committed to training, and our culture supports constant improvement and learning – this is part of what it takes to be the best in class. At La Scala, we believe our ability to consistently achieve high level results can be accredited to our highly-trained and experienced team, dedicated to achieving excellence.

Outward facing: When it comes to training our clients, we take a ‘See, Do, Repeat’ approach to teaching you how to use your system. Because our systems are incredibly intuitive, it typically requires very little training to get into the swing of it. Whether you pick it up slowly or fast, our team of experts will be there to guide you every step of the way. Even years after an installation, we’ll be happy to give you a refresher. We can also produce a great user manual if you prefer a visual approach.

Research and Development (R&D)

In thirty years, we’ve learned that not everything we are told about new technologies, products and systems is as it seems. To ensure the best results and most effective solutions, our research and development team will:

  • Assess, test, and review everything before we decide to offer it to our valued customers.
  • Work collaboratively as a team to review our findings.
  • Engage our technicians, designers, engineers, and project managers early on in the evaluation process.
  • Understand what our offerings are capable of, and what value they bring to our solutions and to our clients.
  • Train our technicians and staff thoroughly to ensure predictable results.
  • Align results with expectations

What is CEDIA?

CEDIA, the Customer Electronic Design and Installation Association, is the international trade association and central touchpoint for 3,700 member companies that represent every facet of the ever-evolving technology market. CEDIA members deliver technology solutions that allow people to have their best moments in life from the comfort of their own home.

What are the CEDIA awards?

The annual CEDIA Awards competition provides its members the opportunity to show their work through documentation, video, photographs and scope, to a group of industry experts who judge all work. Winning projects demonstrate technical excellence in all aspects of design, installation, and commissioning while meeting all applicable industry performance standards. Each year a very limited number of awards are presented. La Scala has won countless awards over the years, and in recent years won more awards in one year than any other company in the history of the association. La Scala is given such accolades because La Scala’s team works diligently to make each and every project a winner for their customers. It’s as simple as that

The Scoop on our Industry

To be frank, many individuals and companies in our field can supply a vast array of products to any project. Yes, there are some ‘less than desirable’ products out there, some of which are well marketed as being just the opposite. There are products that are poor value as well, but our research team makes sure that we are offering good quality and good value to our clients. Even if you know you’re purchasing quality products, the other very important factor is who is installing them, integrating them, programming them, and servicing them. The difference is in how all of the products fit and work together as a system, along with the company you hire having the ability and inclination to follow up with their client through to the completion of the project, and being available for future service as needed. We’ve found that historically we haven’t been the lowest priced in the crowd; but our people care about your system when they’re designing and installing it and after, and we do use excellent products (that don’t necessarily cost more). We treat our relationship with you as a long-term one. Just as your family vehicle needs service from time to time, so too will your system. The difference is that we will be here when you need us to perform the service. In short, we put more into making your system great, and sometimes that does cost a little more, but the value remains.